Refund policy

Ask within 14 days of a payment and it is refunded in full. You do not have to give a reason. This applies to a first purchase and to a renewal you did not mean to leave running.

If you are a consumer in the EU or UK, this is at least your statutory right of withdrawal, and we do not ask you to waive it.

Cancel whenever you like and the plan runs to the end of the month you have paid for. We do not usually refund past the 14 days, but if something was broken on our side, write to us and we will sort it out. The bot going down for a stretch counts as broken.

Email contact@domibot.xyz from the address you paid with, or reply to the receipt Tebex sent you. Say which server it was for. There is no form to fill in.

Refunds are made to the original payment method. Tebex processes them, and how long the money takes to appear is between your bank and them, usually a few working days.

A refunded subscription ends immediately, and the server it covered goes back to the free plan. Nothing else is deleted: playlists, settings and history all stay exactly as they were, and they come back untouched if you subscribe again.

Cancel from the receipt Tebex emailed you, or ask us and we will do it. Cancelling stops the next payment. It does not remove the plan you have already paid for, which keeps running until the end of that month.

Please write to us before disputing a charge with your bank. A chargeback removes the plan straight away and costs us a fee on top of the refund, and there is nothing here worth that: if you ask, you get your money back.